Originally Posted by Gaile Gray

I tell you what, though: If you have difficulties, click "Support" on the site, and the nice people on that team will help you out. Again, though, if you input your access key last fall and have been playing on that account ever since, and if you know the account name and password, then you should be good to go for Early Access and need only enter one more key: The retail access key.

See you in Tyria!